Legal terms governing the use of VTE Tickets platform, services, and user interactions.
Last Updated: April 11, 2026
By accessing and using VTE Tickets, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These terms constitute a legally binding agreement between you and Visionary Technologies Enterprise (VTE).
Welcome to VTE Tickets, operated by Visionary Technologies Enterprise (Registration Number: 320210023610, TPIN: 1018224627). These Terms of Use govern your access to and use of our digital ticketing platform, website, mobile applications, and related services.
By creating an account, making a ticket reservation, or accessing our services, you agree to these Terms of Use. If you do not agree with any part of these terms, you must not use our services.
These Terms of Use constitute a legally binding agreement between you (the "User") and Visionary Technologies Enterprise ("VTE," "we," "us," or "our"). By accessing, browsing, or using the VTE Tickets platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
You must be at least 18 years old to use our services independently.
You must have the legal capacity to enter into binding contracts in Zambia.
In addition to these Terms of Use, you agree to comply with:
VTE Tickets provides a digital platform that enables:
Important limitations of our service:
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform. You may terminate your account at any time by contacting us.
Choose event, ticket type, and quantity
Provide attendee and contact information
Receive reservation confirmation with organizer contact details
Each ticket includes a unique QR code that can only be scanned once. Presenting a scanned ticket for entry constitutes fraud and may result in legal action.
Keep your ticket secure. We cannot replace lost or stolen tickets.
All prices are in Zambian Kwacha (ZMW)
Prices include all applicable Zambian taxes
No additional platform fees for customers
Any payment disputes must be resolved directly with the event organizer. VTE acts as an intermediary and is not responsible for payment disputes between customers and organizers. However, we may facilitate communication and provide evidence of reservation records if needed.
Violation of these conduct rules may result in immediate account termination, cancellation of tickets, and legal action. We reserve the right to cooperate with law enforcement authorities in prosecuting users who violate the law.
Refund and cancellation policies are determined by individual event organizers, not by VTE Tickets. By making a reservation, you agree to the specific cancellation policy of that event.
For detailed refund procedures, please refer to our Refund Policy.
If an organizer cancels an event, they are responsible for providing refunds to all paid ticket holders. VTE will facilitate communication but is not responsible for issuing refunds.
Tickets may be transferable to another person at the organizer's discretion. Contact the organizer directly for transfer requests. Transferred tickets retain the original QR code.
VTE Tickets provides the platform on an "as is" and "as available" basis. We make no warranties of any kind, either express or implied, including but not limited to:
To the maximum extent permitted by Zambian law, VTE shall not be liable for:
Limited to amount paid for tickets
Not liable for consequential losses
We are not liable for failures or delays in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
All platform content, features, functionality, logos, trademarks, and source code are owned by Visionary Technologies Enterprise and are protected by Zambian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
By submitting content to our platform, you grant VTE a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of operating and improving our services.
You may not:
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason including:
You may terminate your account at any time by:
Upon termination, your right to use our services will immediately cease. If your account is terminated, we may delete your content and information. However, we may retain certain information as required by law or for legitimate business purposes.
These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Zambia, without regard to its conflict of law provisions.
Parties shall first attempt to resolve disputes through direct negotiation
If negotiation fails, parties agree to mediation in Lusaka, Zambia
Unresolved disputes may be brought to courts in Lusaka, Zambia
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.
We reserve the right, at our sole discretion, to modify or replace these Terms of Use at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Email to registered users, website notice, or in-app notification
Continued use after changes constitutes acceptance
You are responsible for reviewing these Terms of Use periodically for changes. Your continued use of or access to our services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.
These Terms of Use are effective as of April 11, 2026 and replace any prior agreements between you and VTE regarding the use of our services.
For questions about these terms, please contact our legal department at the email address above.
By using VTE Tickets, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by them. You also acknowledge that these Terms of Use constitute the complete and exclusive statement of the agreement between you and VTE regarding the subject matter herein.