Data Protection

Privacy Policy

How VTE Tickets collects, uses, and protects your personal information in compliance with Zambian data protection laws.

Last Updated: April 09, 2026

At VTE Tickets (a product of Visionary Technologies Enterprise), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital ticketing platform.

By using VTE Tickets, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1

Information We Collect

Personal Information

Identity Information

  • Full Name
  • Email Address
  • Phone Number
  • Location (City/Province)

Transaction Information

  • Event selections
  • Ticket quantities
  • Order reference numbers
  • Payment arrangement details

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address & browser type
  • Cookies & usage data
  • Access dates & times
  • Device information
2

How We Use Your Data

Ticketing Operations

  • Process your ticket reservations
  • Generate order confirmations
  • Send ticket PDFs with QR codes
  • Facilitate event check-in

Payment Coordination

  • Share contact info with organizers
  • Enable offline payment arrangements
  • Send payment reminders
  • Confirm payment receipts

Service Improvement

Platform Analytics

Analyze usage patterns to improve user experience

Customer Support

Respond to inquiries and resolve issues

Legal Compliance

Meet regulatory requirements in Zambia

3

Data Protection

Encryption

All data transmissions are encrypted using SSL/TLS technology

Access Control

Strict access controls limit who can view your personal information

Secure Storage

Data stored on secure servers with regular security audits

Compliance with Zambian Laws

VTE Tickets operates in compliance with Zambian data protection regulations, including:

  • The Data Protection Act of Zambia
  • Electronic Communications and Transactions Act
  • Consumer Protection Act
  • ICT Regulations
4

Third-Party Sharing

We only share your information with trusted third parties under the following circumstances:

Event Organizers

Essential information for payment coordination

  • Phone number (for payment calls)
  • Name (for identification)
  • Order details (ticket quantities)

Service Providers

Essential services for platform operation

  • Email service providers
  • Hosting & infrastructure providers
  • Analytics platforms (anonymized data)

Legal Requirements

When required by Zambian law

We may disclose information if required by law, court order, or governmental authority to comply with legal obligations.

5

Your Rights

Access & Correction

  • Request access to your personal data
  • Correct inaccurate information
  • Update your contact details

Restriction & Deletion

  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain data uses

Communication Preferences

Email Preferences

Opt-out of marketing emails

SMS/Call Preferences

Request no payment calls

Data Portability

Request your data in machine-readable format

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@vteofficial.com. We will respond to your request within 30 days as required by Zambian law.

We may need to verify your identity before processing certain requests to ensure your data security.

6

Contact Us

Data Protection Officer

Visionary Technologies Enterprise

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Zambian Information and Communications Technology Authority (ICTA).

Visit ICTA Website

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.